Exit Survey - Why You Need One!

Exit Survey - Why you need one!

It's very compelling to be focused on new enrolments and not to pay too much attention to why people are leaving.  But you can learn more important information from the people who are leaving than from any other demographic in your school.  An exit survey is an ideal way to learn more about what a student / parent cares about AND you might be able to rescue them if you know more about their issues.

In our experience only 30% of people who leave ever complete an exit survey, but from that 30% we have learned 90% of why people quit!  Wouldn't you like to know that in your school?

I ________________________wish to quit training

We are very disappointed that you wish to quit training with us at Tring Martial Arts, please help us understand your reasons for leaving so that we can .

Which of the following factors were relevant to your quitting training at Tring Martial Arts:

Please tick all that apply:

¨  Attained all my goals for martial arts training	¨  Moving out of the area
¨  Lack of courtesy/friendliness/professionalism	¨  Pricing
¨  Not a positive environment for my children	¨  Quality of training
¨  Other interests/activities are more important	¨  Student was not motivated

¨  Other (please explain) 

For the remaining questions, please circle the most appropriate response:

The school’s staff was respectful and helpful.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

I saw clear values and benefits of the program.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

The program was appropriately priced and affordable.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Instructors did a good job of addressing my/my child’s individual needs and goals.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

I would consider or I am interested in returning to Tring Martial Arts in the future.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

I would recommend Tring Martial Arts to a friend.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Was there anything we could have done better during your time with us?

What happens next

1. 1.Allow for your 1 month notice and remember you are obliged to pay 1 month fee as part of cancellation.
2. 2.Remember that once your membership has been cancelled you have a 3 month cooling-off period within which you may return to training at the same membership rate, otherwise if you rejoin outside of this period it will be at the new membership tariff.

 

We want your exit from our academy to be as simple and easy as your entrance but we do ask for your co-operation by adhering to the simple procedure above this way you can avoid any early cancellations fees that may be levied by our billing company and we can all part on good terms.